Frequently asked questions
Do you have a question? Find the answers on Teafy’s FAQ dedicated to our amazing customers.
damaged item received ?
If you have received a wrong / damaged/ missing product from Teafy please contact our customer care team here to make it right, we will respond to you within 12 hours and will take care of it for you as a priority !
Has my order gone through ?
All successful orders will display an on-screen confirmation message and will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too!
Can i change / cancel my order?
Once you’ve placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and checkout details before checking out
What are the shipping time frames ?
Domestic Shipping Frames : 5-10 Business days (India) Express Shipping frames : 2 – 5 Business days (India) International Shipping Frames : 10 -28 days Depending on destination we ship through India Post.
I haven't received my order yet ?
If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here
Can i get Teafy on Amazon ?
Yes absolutely, in fact we are also on Flipkart India as well you would be able to find us on Amazon India and US.